Terms Of Service.

1. Services & Project Agreements

We provide website design and development, branding, website audits, consultations, hosting and website care. Your accepted proposal, statement of work or written service agreement defines the deliverables, fees, payment schedule, revision allowance and timeline.

If a project agreement conflicts with these Terms, that agreement governs the specific project, subject to applicable law. Sending an enquiry or requesting a free audit does not create a paid project or an obligation to purchase.

2. Your Responsibilities

• Information and access: provide accurate business facts, approved assets and authorized access needed for the agreed work. Where copywriting is included, we prepare it from the information you provide.
• Rights to materials: ensure you have permission to use supplied text, photos, logos, trademarks and other content, and to authorize us to use them for your project.
• Feedback and approvals: provide consolidated feedback and approvals within the agreed review periods. Written approval, including email, authorizes us to proceed with that stage.
• Lawful operation: you are responsible for your business’s offers, claims, policies and lawful use of the completed website.

Missing materials, delayed feedback or requested scope changes can affect delivery dates. We will discuss material changes and obtain approval for additional charges before undertaking extra work.

3. Fees, Payments & Cancellations

Unless your agreement states otherwise, prices are in Canadian dollars and applicable taxes are additional. Your proposal identifies the deposit, payment milestones and any approved third-party or recurring costs. Work begins after the agreed initial payment and required onboarding materials are received.

Invoices are due on the date shown. After reasonable written notice, overdue payment may lead to a pause in work, delayed launch or suspension of ongoing services.

If you cancel a project, you remain responsible for work completed and approved non-cancellable costs incurred up to cancellation. Any unused prepaid amount is handled under the project agreement and applicable law. Nothing here removes a refund right or remedy that cannot legally be excluded.

4. Hosting & Monthly Care

Monthly services are billed in advance as agreed. Standard Cloud Hosting and Digital Foreman are alternative plans; Digital Foreman includes hosting. The selected plan and written agreement define the services, support hours and update allowance.

Unless your agreement states otherwise, cancel a monthly plan by giving at least 14 days’ written notice before the next billing cycle. If notice arrives later, cancellation takes effect at the end of the following billing cycle, subject to applicable law. We confirm the final service date and any remaining charges in writing.

Unused time, rollover, additional work and third-party charges are governed by the care agreement. Monitoring does not guarantee uninterrupted uptime or zero missed enquiries. A response target is not a guaranteed resolution time.

If hosting ends, arrange replacement hosting and a transfer before the agreed end date. We will explain available handover arrangements and the applicable data-retention period.

5. Ownership & Licences

You retain ownership of materials you provide. Once all agreed project fees are paid, ownership of original final deliverables created specifically for you transfers as described in your project agreement. Your domain remains yours.

Pre-existing tools, reusable code, open-source software, plugins, fonts, stock assets and third-party services remain subject to their respective ownership and licence terms. You receive the rights needed to use the agreed deliverables, subject to those terms.

Licences or subscriptions supplied through our accounts may need replacement if you end care or move providers. We will identify material dependencies in the proposal or handover.

Unless otherwise agreed in writing, we may display publicly launched work in our portfolio and marketing. This does not authorize disclosure of confidential information, private customer data or unpublished business results.

6. Free Audits & Consultations

Free audits review public-facing website information and provide general observations and recommendations. They are not exhaustive technical, security, accessibility or legal compliance assessments. Do not submit passwords or administrator credentials for a free audit.

We do not guarantee search rankings, traffic, lead volume, sales or financial returns. Results depend on factors beyond the website, including demand, competition, marketing, reputation and how enquiries are handled.

7. Third-Party Services

Projects may use hosting providers, registrars, payment systems, software, APIs and other external platforms. Their own terms, fees and availability apply. Integrations depend on supported features, permissions and account access.

We are not responsible for failures outside our reasonable control, but remain responsible for the work and support obligations we have agreed to provide. Changes to an external platform may require separately scoped work.

8. Service Standards & Disclaimers

We will perform the agreed services with reasonable care and skill. Any specific warranty, defect-correction period or delivery commitment is set out in your project agreement.

Except for those commitments and rights that cannot legally be excluded, the website and its general informational content are provided as available. We do not promise that websites or external services will be uninterrupted, completely error-free or immune from security threats.

9. Limitation Of Liability

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, including lost profits, lost business opportunities or loss of goodwill arising from the services.

Unless your project agreement states otherwise, our total liability for a claim relating to a one-time project is limited to the fees you paid for that project. For recurring services, it is limited to the fees you paid for the affected recurring service during the three months before the event giving rise to the claim.

These limits do not apply to fraud, wilful misconduct or liability that cannot lawfully be limited. Nothing in these Terms excludes statutory rights or remedies that apply to you and cannot be waived.

10. Suspension & Termination

Either party may end an engagement under the applicable project or care agreement. For a material breach that can be remedied, we will normally provide written notice and a reasonable opportunity to remedy it before termination.

We may immediately restrict access where reasonably necessary to address unlawful activity, a serious security threat or abuse. We will notify you where lawful and practicable. Ending an engagement does not remove obligations for completed work, approved costs, confidentiality or other provisions intended to continue.

11. Governing Law & Disputes

These Terms are governed by the laws of British Columbia and applicable federal laws of Canada. Please contact us first so we can try to resolve a concern directly.

Subject to any mandatory legal rights or jurisdiction rules, disputes will be brought before courts with jurisdiction in Vancouver, British Columbia.

12. Changes To These Terms

We may update these Terms and publish the revised date here. Changes apply prospectively. Updating this page does not automatically change an existing signed project agreement. Material changes to ongoing services will be communicated in advance and require any agreement or notice required by the contract and applicable law.

13. Contact Us

Industry Conquerors
Email: industryconquerors@gmail.com
Website: industryconquerors.com
Serving Metro Vancouver and the Lower Mainland, British Columbia, Canada.